Information & FAQs

SALES CONDITIONS COCAINKA.COM

Currently, we offer and ship our products to customers all over the world.

How to buy in our store

In order to buy on our website you must follow the following procedure:

Choose the product you want to buy and click on add to the basket button, when all the products have been added to the basket, click on the “confirm and pay” button.

If you are a new customer you must enter the registration option for new customers, where you must enter the personal data for the shipment. In future purchases you will only enter your email and password (you can create multiple shipping addresses and select the one you want in the next step)

The last step, select the payment method and confirm the order.

Those are the steps to follow to make a purchase in our virtual store; Also know that immediately completed the purchase; An automatic purchase confirmation email is sent to the email account with which you registered.

Prices and product availability

The prices and availability of the products of cocainka.com Store are valid except for running out of stock or typographical error. The orders will be attended by a strict order of reception.

In the case of the stock out of a requested product, the customer’s order will be canceled with prior notice – except in cases where it is impossible to contact him – and he will be offered a product with similar characteristics.

Taxes

Local taxes (I.V.A. or I.G.V) are included in the prices of the products.

Shipping Order

Shipping days are Monday and Friday; Once your order has been dispatched, our sales team sends the customer the tracking number to your e-mail.

Note: Delivery times described in economic and urgent delivery will be effective in case the customer is located at the place of delivery during that period. For France, Germany, UK and Italy, the deadline could take an additional time due to customs issues beyond our control (30 to 45 days).

Guarantee

When you buy at the cocainka.com Store you can feel safe and secure because you are buying with the guarantee of our company with extensive experience in the electronic commerce of traditional and handmade products. We work to provide the best products and we are always looking for new products.

The products purchased at cocainka.com always have information in Spanish and English, and a customer support service. For more information, please contact our service department: sales@cocainka.com or by using the contact form.

Additional Shipping Terms

We do not send on delivery or cash on delivery.
The package will be sent to the address that was entered in our system (at the time of registration), if the postal service does not find the consignee, leave a notice of arrival to pick up the package at the nearest post office, Left to the porter, concierge, caretaker, guardian.
COCAINKA DOES NOT communicate by phone indicating that your package has been shipped.
It should be taken into account that Saturdays, Sundays and holidays are not considered as delivery service since they count as non-working days.
Orders placed at the weekend will be processed on Monday.
COCAINKA makes every effort to respect the delivery deadlines mentioned, however it is not responsible for the consequences due to a delay of shipment or losses of packages by the postal service or courier for reasons or causes unforeseeable or insurmountable of force majeure , In case of not delivering the package within the indicated period, an investigation will be carried out together with the carrier and a full refund will be made if the case warrants.
When a package is not delivered, it is returned to our office during that period, no reshipment or refund can be made.
The client declares to know that the purchase and admission of the products to the country of his residence is legal and does not violate any internal regulations. Therefore, COCAINKA disclaims any responsibility for the sale and shipping of the products to the customer, since its marketing and handling in Peru is legal.

Information and frequently asked questions

We understand your concerns and we have taken all security protocols possible to protect your personal information, all the purchases on www.cocainka.com are totally secure,The Payment by credit card or debit is made through international payment processors authorized by VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB; so we do not take the data from your card.

We ship packages from Monday through till friday we normally ship 24/48 hours after your order is placed and confirmed.

We ship worldwide; all shipments are certified and coded for tracking. Using an economical Peruvian postal service, (www.serpost.com.pe) who are a respected and well known company in Peru, whom connect to other principle couriers throughout the world, such as : USA (USPS), UK (royal mail), Canada (Canada post), etc.

From the time you order, to the moment your package arrives normally takes 15-25 days, in exceptional cases its beyond our control, the customs authorities may hold a delivery for a few days for review. (If after 3 weeks you do not receive your order please contact us)

You can pay using either: Debit or Credit cards ( Visa, MasterCard, Discover Card, American Express, diners club ), western union or Bit coins.

Yes, we offer wholesale prices to retailers, please email us at sales@cocainka.com for more information.

NO, All the data entered into our website is only used in connection to the delivery and the billing of the purchased goods, and later to send promotions.

cocainka.com guarantees NO third party will be given any information provided by you to us, we are committed to keeping data in absolute privacy and confidentiality.

The delivery service usually has no problem as a rule; but if after 60 days of dispatch the order does not reach its destination. This can be due to several reasons, please send us an email to sales@cocainka.com

– That the postman or messenger has not left the claim sheet of the shipment. It has been the case that the order arrives at destination without finding the person to deliver; So the courier must leave in his mailbox a sheet to collect the order at the post office or local courier. In some cases the courier has not left that sheet and the customer believes that the order has not yet arrived. In that case contact us via email or through our contact form and we will solve the problem.

Also know that if you do not find anyone at the address, your order will remain in the post office or the messenger of your locality for a maximum term of 25 days.